Call 01952 983139

Privacy Policy

Effective Date: 2025

Welcome to The Sign Hub (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, title, company name (if applicable).
  • Contact Data: Email address, telephone number, postal address.
  • Transaction Data: Details of purchases and services you have requested from us.
  • Technical Data: IP address, browser type, operating system, and other device information.
  • Usage Data: Information about how you use our website and services.
  • Marketing and Communications Data: Preferences regarding receiving marketing communications from us.

2. How We Use Your Information

We collect and process personal data for the following purposes:

  • To provide, operate, and maintain our website and services.
  • To process transactions and deliver requested products or services.
  • To respond to inquiries and provide customer support.
  • To send promotional materials or newsletters where consent has been given.
  • To comply with legal and regulatory obligations.
  • To improve our website, products, and services.

3. Legal Basis for Processing Personal Data

We process personal data under the following legal bases:

  • Contractual Necessity: When processing is necessary for the performance of a contract with you.
  • Legitimate Interests: When processing is necessary for our legitimate interests, provided your rights and interests do not override them.
  • Legal Obligation: When processing is required to comply with legal obligations.
  • Consent: Where you have given explicit consent to process your data for specific purposes.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your personal data with:

  • Service providers who assist us in operating our website and services (e.g., payment processors, IT support, email services).
  • Regulatory authorities, law enforcement agencies, or other third parties where required by law.
  • Third parties where necessary to enforce our terms and conditions or protect our rights.

5. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory obligations. When data is no longer required, we securely delete or anonymise it.

7. Your Rights

Under UK data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data under certain circumstances.
  • Restriction: Request that we limit the processing of your data.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Data Portability: Request transfer of your data to another provider in a structured format.
  • Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at [Insert Contact Email].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing any personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

The Sign Hub
Hill Top Farm Ketley Telford Shropshire TF1 5HW
Email: hello@signuptelford.com
Phone: 01952 983139

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

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